Only a few months after it launched, Canon’s image.canon cloud platform has needed to quickly shut down after a problem induced the lack of some customers’ picture and video files.
The service went down on 30 July and now Canon has supplied an evidence, saying “we recognized a problem inside the 10GB long run storage on picture.canon” and that “a number of the unique picture and video data files have been lost”. It isn’t yet clear how widespread the problem is, so we have requested Canon UK for clarification.
The picture.canon platform is principally designed to behave as a brief bridge between your Canon camera and everlasting backup options like Google Drive, but in addition presents 10GB or everlasting storage on your most vital snaps and movies.
In line with Canon’s assertion on picture.canon, it is this 10GB storage that is been affected by the problem. Consequently, Canon says “we now have quickly suspended each the cellular app and net browser service of picture.canon”.
Canon added that “there was no leak of picture data” and that “we now have confirmed that the nonetheless picture thumbnails of the affected files haven’t been affected”, though that is unlikely to be a lot comfort to the affected customers.
Proper now, Canon is conducting an overview and sounds optimistic that the problems might be a brief, saying “info concerning the resumption of service and speak to info for buyer assist might be made out there quickly”.
Whereas there’s by no means time for a cloud platform to get points like this, it is maybe lucky that it is occurred to picture.canon so quickly after it is launched, earlier than too many customers had been affected.
Get off this cloud
The concept behind image.canon is definitely a stable one, in concept – the service mechanically connects your Canon camera to the cloud (so long as it is a supported model), and transfers all of your pictures and flicks (together with uncooked recordsdata and 4K movies) to a brief library for 30 days.
From right here, you’ll be able to both switch them to different companies, together with Google Drive, Google Photographs and Adobe Creative Cloud, or chuck crucial ones into that 10GB permanent storage. However Canon might want to discover a fast repair to the latter if individuals are going to belief it with their most vital reminiscences.
The truth that image.canon is extra of a alternative for the discontinued ‘Canon Image Gateway’, which helped you add media to the cloud, quite than its Irista cloud storage service, means this problem is not fairly as critical as an equal one could be for the likes of Google Photos.
However it’s a blow for service that is solely simply launched and for Canon too, which has just lately been warding off overheating claims concerning the new Canon EOS R5 and clarifying that it will not should be recalled.
We’ll update this story with some extra official info as quickly we get it.